This Privacy Policy describes how our agency collects, uses, and protects users' personal data, in compliance with the EU Regulation 2016/679 (GDPR). We care deeply about your privacy and want to be clear about how we handle your information.
1. Data Controller
The Data Controller is the agency Il Piccione Viaggiatore.
Headquarters: Via Dario Campana 8/D, 47922 Rimini (RN)
Phone: +39 0541 775827
Email: info@ilpiccioneviaggiatore.net
2. Types of Data Collected
We collect various types of information to provide you with our services appropriately. Specifically, we collect:
- Personal and biographical data: Name, surname, date of birth, and data related to identity documents (essential for bookings).
- Contact data: Email address, phone number, and physical address.
- Data entered in forms: Information provided during information requests, contacts, or when filling out quote forms for travel organization.
- Navigation data: IP addresses, navigation logs, browser type used, and other analytical information automatically collected during website use.
3. Purpose of Processing
We use your data exclusively for the intended purposes necessary to complete our services. In particular:
- Booking and travel management: Issuing tickets, booking hotels, and services associated with organizing your trip.
- Responding to requests: Contacting you following information or quote requests submitted via the site or telephone channels.
- Sending service communications: Sending you logistical details, notices, or operational changes concerning your travel bookings.
- Service improvement: Monitoring and analyzing website usage in an aggregated form to understand how to improve its functioning and user experience.
4. Legal Basis
We process your data based on the following legal conditions:
- Contractual necessity: To process your travel bookings, quotes, and to perform the services you requested.
- User consent: When requested of you for specific purposes (e.g., contacts via forms or the use of non-essential cookies).
- Legal obligations: For compliance with tax, accounting, and security regulations (including communicating personal details to relevant authorities and facilities).
5. Methods of Processing
Processing mainly occurs via IT and telematic tools, but also via paper media, according to logic strictly related to the purposes indicated above. Data is organized, recorded, and stored by implementing strict organizational, technical, and physical security measures to prevent unauthorized access, disclosure, alteration, or destruction. Access to data is limited exclusively to our designated and authorized personnel.
6. Data Retention
Personal data is kept for the time strictly necessary to achieve the purposes for which it was collected. Specifically, travel contracts and receipts are guarded and maintained as required by legal, tax, and contractual obligations. Once legal terms expire, data is securely deleted or suitably anonymized.
7. Data Sharing
Personal data will not be disseminated, but may be shared to execute requested services necessary to ensure your departures. Your information may be made available to the following entities:
- Service providers and tourism partners: Airlines, shipping companies, hotels, transfer agencies, tour guides, and local tour operators essential for booking your package.
- Technical and support tools: External companies providing operational management software services, hosting platforms, and email sending, always in compliance with confidentiality constraints as Data Processors.
8. Your Rights (GDPR)
In compliance with the GDPR, the data subject enjoys the following rights regarding their personal data:
- Access: The right to obtain confirmation as to whether or not personal data concerning you is being processed.
- Rectification: The right to request and obtain the correction and updating of inaccurate data.
- Erasure ("Right to be forgotten"): The right to request the removal of your data if the original legal reason no longer exists or consent has been withdrawn.
- Restriction: The possibility to limit data processing operations where possible.
- Objection: The right to object to processing for legitimate reasons related to your particular situation.
- Portability: The right to request the return of data to transmit it to another data controller.
You can exercise these rights at any time by contacting us via email at the agency's address indicated in point 1.
9. Cookies and Tracking
For more details on acquired navigation data and cookies present on the site, we invite you to view the dedicated section. Therefore, please read our specific Cookie Policy.
10. Policy Changes
We reserve the right to make possible updates and modifications to this document should new international regulatory provisions or changes in our business processes occur. Any revision will be fully documented and visible on this page, and we suggest periodic consultation.